Your Legal and Account Questions Answered
We collect your name, email, phone number, account username and payment methods to set up and manage your account. We also record your deposit, withdrawal and game history. This data helps us process payments, prevent fraud and comply with local regulations. You can view all data linked to your account in your profile settings.
We retain your core account and transaction records for three years after closure to comply with legal requirements and resolve disputes where local law permits. Essential data such as identity records and payment history are kept for this period. You can request anonymisation of non-essential personal data sooner by contacting support.
Yes. All payments are encrypted in transit to our payment processor. We never store your full payment details on our servers — only a token that allows future transactions. Your bank or e-wallet provider also encrypts the transaction on their end. Deposits usually clear in under a minute.
Contact support with your withdrawal ID and account username. We'll review the transaction record and your account balance at the time of request. If we confirm the withdrawal was verified and processed correctly, the funds are with your bank or e-wallet. Bank transfers may take 1–3 business days to appear depending on your institution.
You can close your account at any time from your account settings. Full deletion of your personal data depends on local law and regulatory requirements — some records must be retained for tax and legal compliance. Contact support to discuss which data can be anonymised or deleted sooner.
Cookies store your session ID so you stay logged in across pages and on return visits. We also use analytics cookies to understand which games and payment methods are used most often. You can disable non-essential cookies in your browser settings; this may affect site performance or require you to log in more often.
Access depends on local law in your region. We support players in Indonesia primarily and where local law permits in neighbouring regions. If you travel, you can access your account from most locations, but deposits and withdrawals depend on whether your payment method and location are supported at that time.
