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How We Protect Your Privacy on olxtotoasia

When you open an account with us, your personal data, payment details and account activity stay private and secure.

Data encrypted on loginDANA, OVO, GoPay, QRIS kept secureYou control your account settings
olxtotoasia How We Protect Your Privacy on olxtotoasia
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Open the chat window in your account lobby. Our team answers queries about data access, account deletion and privacy settings in real time, Monday to Sunday, 08:00 to 23:00 Indonesia time.

Email Support

Send a detailed request to our privacy team at [email protected]. Include your account username and the specific data or privacy concern. We respond within 48 hours of receiving your message.

Account Settings

Visit Settings > Privacy & Security in your dashboard to review what data we hold, update your contact details, or download your account information directly without contacting support.

DATA SAFEGUARDS

How We Keep Your Information Secure

Encryption & Storage

All payment data — DANA, OVO, GoPay and QRIS details — are encrypted using industry-standard protocols and stored on secure…

Verification on Withdrawal

When you request a payout, we verify your identity via email or SMS before money leaves your account.

Cookie & Tracking Policy

We use cookies to remember your login, language preference and game selections.

Data Retention

We keep your account records for as long as your account is active and for 3 years after closure for…

Third-Party Sharing

We do not sell or rent your data. We share payment details only with DANA, OVO, GoPay and QRIS partners…

Your Rights & Requests

You have the right to access your data, correct errors, export your information, and request we stop using it for…

Privacy & Your Account — Your Questions Answered

When you close your account, we anonymise your game history and keep encrypted records for 3 years to comply with regulations and resolve any disputes. Personal data like your phone number and email are deleted unless we're legally required to retain them. You can request full deletion anytime.

Yes. We encrypt your payment details immediately when you enter them and never store full account numbers. DANA, OVO, GoPay and QRIS identifiers are encrypted end-to-end. Only our payment processors see enough data to execute transactions. We never share these details with other websites or advertisers.

You can download your account data anytime via Settings > Privacy & Security > Export My Data. The file includes your profile, payment history, game records and preferences. For additional data requests, email [email protected] and we'll provide everything within 14 days.

We retain login timestamps and device details (browser type, IP address, device model) for 6 months to detect fraud and resolve security issues. Older logs are deleted automatically. You can view recent login activity in your account dashboard anytime.

No. We use your email and preferences only to send you account updates, withdrawal confirmations and occasional promotions within your account inbox. You can disable marketing emails anytime in Settings > Notifications without affecting your account access or withdrawals.

Contact live chat or email [email protected] immediately. Change your password via Settings > Security. We'll review your recent login activity and game history with you. If fraud is detected, we can freeze withdrawals and help you recover unauthorised charges.

We follow applicable data protection practices for the regions we operate in. Access or eligibility depends on local law. If you have questions about how our policy aligns with your local region's requirements, our support team can explain what applies to your account.